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Claims Consultant - Large & Complex Loss

Up to £46,000 DOE
Admin, Customer Service, General Insurance

Claims Consultant – Large & Complex Loss

Location: Eastleigh, Hampshire
Salary: Up to £46,000 DOE
Contract: Full time, Permanent

Ageas have a fantastic opportunity for an experienced Claims Consultant to join the Household Claims Team in Eastleigh. You will be responsible for your own portfolio of cases, as well as providing insight to the business on large loss performance and controls to line management.

As a Claims Consultant you will review and resolve technical complaints within the large loss team, taking a leading role with colleagues to ensure complaints are handled in accordance with Ageas systems, practice and procedures taking into account FCA and FOS guidelines. You will assist in the liaison with Underwriters, actuarial, compliance, providing a technical link across the product lines within the unit’s purview adopting a role model and integral position for Household Claims.

This opportunity as a Claims Consultant is full time, however, flexible working arrangements can be considered to suit the individual and our business.

The main responsibilities as a Claims Consultant – Large & Complex Loss includes but is not limited to:

  • Handle complex claims within authority level up to £1million+.
  • Fulfil regulatory obligations and protect Ageas interests.
  • Liaise with Underwriters and update them on claims developments, assisting in the preparation of monthly reports/data updates for claims director.
  • Liaise with the reinsurance team, ensuring they are aware of developments on significant claims and providing adequate reports.
  • Preparing and/or reviewing initial set up of claim entries for accurate reporting and tracking.
  • Supporting and developing pipeline technical claims handlers through referrals/training/coaching input.
  • Working with peer group to manage and control claims portfolio within desired service standards and in line with claims priorities and objectives.
  • Support on major losses (including attendance at site) claims meetings and large loss meetings.
  • Supporting procurement and supply chain management with insight/feedback on performance of key large loss stakeholders.
  • Informing internal stakeholders on process improvements, best practice.
  • Act as a technical referral point for more junior members of the team.
  • Represent the business as an ambassador to a variety of external stakeholders and industry reps.
  • Contribute to the overall claims strategy.

The knowledge, skills and experience you will need to be successful as a Claims Consultant – Large & Complex Loss

  • Minimum 3-5 years large loss claims experience operating on claims £250k+.
  • Extensive working knowledge of a household claims environment.
  • Professional Industry qualifications ACII, desirable.
  • Previous loss adjusting experience, desirable.
  • Experience of legal outcome, case law and the regulatory landscape.
  • Strong investigative, negotiation and communication skills.
  • Manage complex stakeholders and multi-party relationships.
  • Exceptional technical expertise and analytical skills.
  • Have the ability to work independently with limited direction or consultation.
  • A strong understanding of analysing and interpreting Management Information data
  • Full understanding of industry and market agreements.

Here are some of the benefits you can enjoy within the Claims Consultant – Large & Complex Loss role based in Eastleigh:

Our people enjoy a comprehensive range of flexible benefit options such as a company pension, 25 days’ holiday (rising to 27 days after 3 years) with the ability to buy an additional 5 days, a personal car lease option, health and dental plans, private medical insurance, life assurance of 4 x salary with the option to flex up or down, and a discretionary annual bonus. Our people enjoy discounted gym membership as well as discounts with a wide range of retailers through our partner Perkz. and make the most of our Wellbeing activities and Sports and Social Club events.

We have also introduced our ‘Dress for Your Day’ policy which means you have the option of what to wear depending on what your day holds.

About #AgeasUK

We’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too – almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 3,000, stand shoulder-to-shoulder with our most important people – our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh and Bournemouth.

Click on the ‘Apply button’ to be considered for our Claims Consultant – Large & Complex Loss opportunity at Ageas in Eastleigh!

No agencies please.

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