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Claims Handler

£16.5K - £18K per annum
Customer Service, General Insurance

Claims Handler

Location: Gloucester, Gloucestershire
Salary: £16.5K – £18K per annum
Contract: Full time and Part time positions available, Permanent

Claims Handler: Our Claims Handlers are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for energised and passionate Claims Handlers to join our First Notification of Loss team in Gloucester.

We are focused on providing second to none customer service delivering the most appropriate solutions to make things easier, not harder, for our customers when they’re already having a stressful time. Our claims handlers are curious and skilful; they listen carefully to our customers, finding out what’s important to them throughout their claim so the solutions we provide will fit their individual needs.

As well as the customer, our claims handlers are confident and adaptable in communicating with our network of suppliers and relevant third parties, to provide a high quality claims service in an industry that is an ever changing environment. Our claims handlers are accountable and decisive, making decisions on liability; whilst making sure we comply with all regulatory and internal controls. They use their initiative to manage a caseload, using their training and resilience to ensure claims are settled effectively, saving costs where possible, whilst maintaining a very high level of customer service.

Your main duties as a Claims Handler and responsibilities will include but are not limited to:

  • Manage the commencement of claims ensuring the customer’s requirements and expectations are properly framed and understood.
  • Provide guidance to customers and, where possible, provide a one stop shop.
  • Ensure that claims are handled in the correct technical manner, in accordance with guidelines.
  • Provide customers with a quality service in line with the Claims Guiding Principles.
  • Use initiative to recognise the indicators of fraud.
  • Be accountable of complaints, referring as necessary.Use empathy where appropriate to understand the diverse needs of our customers.

What’s in it for you?

As much as we value our customers, we also value you. In your claims handler position you can enjoy a comprehensive range of flexible benefits options – such as company pension, 23 days’ holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years, a car lease scheme, life and health schemes and an annual company discretional bonus. We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms. We have also introduced our ‘Dress for Your Day’ policy which means you have the option of what to wear depending on what your day holds.

Operational hours for department: Monday – Sunday 7am-11pm.

Shift pattern provided at least 4 weeks in advance, weekend working required every other weekend.

37.5 hour working week full time. Part time applications will be considered.

About Us

We’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too – almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people – our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with.

Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.

If you feel you have the necessary skills and experience to be successful in this role click on ‘APPLY’ today, forwarding an up to date copy of your CV for consideration in the first instance.

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