Customer Care Advisor
Location: Northampton, NN3 9EX
Salary: Competitive, DOE
Contract: 40 hours per week – will consider part time applications
Billing Finance is a family owned vehicle financing Company based on the outskirts of Northampton.
We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff ‘where they need to be’ by ‘putting them at the heart of everything we do’.
Our three key values are:
Being a family run Company, we treat our staff like family, going on trips away, social gatherings, and supporting the local community through charity endeavours. The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits.
We currently have approximately 80 staff members, so if you want to join a Company that wants to make a difference then apply today!
About the role – Customer Care Advisor
This role will sit within our Customer Care team of 3 Advisors, and 1 team leader. The role will independently work customer complaints from beginning to end, including full investigation and resolution in line with Company policies, process, FCA guidelines and the Consumer Rights Act.
The role requires good problem solving, critical thinking, and communication skills. The ideal candidate will be able to work cases independently as well as working with colleagues to resolve ambiguous situations.
Key Responsibilities of the Customer Care Advisor:
Successful candidates will need to be able to demonstrate the following experience, behavioural competencies, and our Company values:
Experience and skills
The Recruitment Process and How We Will Use Your Data
The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.
To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.
Billing Finance is an equal opportunities employer and will make any reasonable adjustments to accommodate any candidates with a disability.
If you feel you have the necessary skills and experience to be successful in this role click on ‘APPLY’ today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.