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Customer Service Advisor (Inbound)

Balcarres Road, Preston PR2 2DY, UK
£16,146 + Excellent Benefits. Paid fortnightly.
Customer Service, Sales

Customer Service Advisor (Inbound)

Location: Tulketh Mill, Preston, PR2 2DY
Salary: £16,146 + Excellent Benefits. Paid fortnightly.
Contract: Full time, Permanent

Be part of something special.

When you join HGS, you’ll become part of a forward thinking company that looks after its employees just as well as its clients and customers.

About us:

HGS is a leader in providing cutting edge customer experience management services. HGS expertise spans the telecommunications, retail, consumer goods, media, healthcare, insurance, banking, consumer electronics and technology. HGS operates on a global presence with 44,000+ employees in 75 worldwide locations.

HGS has three centres of excellence across the UK, including Chiswick, Preston and Selkirk. Due to continued growth, we are looking for new ambitious colleagues to join our award-winning team. Our company is all about providing excellent customer service for our client’s end-customers, therefore we are looking for individuals who share our passion for providing great experiences!

Be supportive. Be personal.

We’re looking for people who can communicate confidently and listen intently whilst working out how to solve enquires to keep our customers happy. You’ll be taking calls from customers who may have billing queries or technical faults. You don’t need heaps of technical expertise; but you should have a natural flair for conversation, genuine empathy and the resilience to address customer issues call after call. You’ll become a specialist in your area so you’re more likely to resolve our customers’ issues quickly and on the first call.

As a Customer Service Advisor, you’ll often be the very first point of contact for our customers. You’ll need lots of patience, but with your unflappable nature and personal approach, you’ll calmly reassure them that you’re there to help. The satisfaction you get from solving customer enquiries is one of the main reasons our advisors love coming to work every day.

You’re surrounded by brilliant colleagues who love what they do and encourage and support each other. The atmosphere in the contact centres is lively and fun – there’s always something going on to entertain you or get involved in, and with our training and support, there are lots of opportunities to build and grow a long-term career.

To be a brilliant Customer Service Advisor, you’ll need to have:

  • Excellent listening skills and natural empathy
  • Top-notch troubleshooting and problem-solving skills
  • A genuine passion for customer service
  • A professional telephone manner
  • Strong communication skills, with a natural flair for conversation
  • Resilience, understanding and patience
  • Effective time management
  • An openness to feedback and confidence working with others

As a permanent employee, you can look forward to the following:

  • A starting annual salary of £15,502 paid fortnightly with yearly pay reviews each April. From April 2019 salary of £16,146.
  • 20 days paid annual leave plus public holidays (increasing incrementally to 30 days based on tenure)
  • A contributory pension scheme.
  • Discounts with hundreds of major retailers and restaurants across the UK, plus free mobile phone insurance! We also have free parking, and onsite gym.
  • Childcare vouchers

We’re committed to helping you develop a long and rewarding career with us. To ensure you have all the skills you need to succeed, we’ll provide you with excellent training and plenty of support throughout your time at HGS.

Generally, our contact centres are open between 8am and 9pm, 365 days a year including bank holidays. Shifts could be any time during these hours. Whilst we’ll give you notice of your shifts in advance, you’ll need to be available during these hours.

At HGS, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our clients, customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Additional Information

Due to the nature of the role, all successful applicants will undergo a reference check, DBS check, CIFAS and credit check as part of the new starter process.

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance!

No agencies please.

Apply for this job

Cover Letter

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