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Hospital Discharge Administrator/Adviser

£19,000 to £24,000 DOE
Admin, Customer Service, Social Care

Hospital Discharge Administrator/Adviser

Location: County Hospital Stafford, Stafford ST16 and Royal Stoke University Hospital,
Stoke-on-Trent ST4 with some local travel required
Salary: £19,000 to £24,000 DOE
Contract: Full time, Permanent
Hours: 40hrs per week : Monday-Friday

Interested in working in Hospital Discharge? Do you own your own car and hold a full current driving licence?

We will need you to undergo an enhanced check with the Disclosure and Barring Service.

CHS Healthcare / Carehome Selection pride ourselves on being a successful, dynamic and growing company that has been synonymous with being a trusted provider to the NHS since 1995. We hold a large number of contracts with the NHS and have an ever-expanding portfolio of work, making us the largest independent Care Coordinator in the UK. Since 1995 we have built a reputation as a trusted patient focused service provider specialising in supporting hospital discharge pathways. This includes care coordination for patients under the Discharge to Assess pathway, and the sourcing of suitable care homes or packages of care for clients leaving hospital.

Hospital Discharge Administrator/Adviser – About the role

We are looking for a highly driven and motivated Hospital Discharge Administrator to join our hospital discharge scheme. Working closely with Hospital discharge teams you will have a varied role, from sourcing for and assisting in the timely discharge of clients for short term placements to supporting complex patient discharge in to 24hr care or sourcing a package of care at home. You will be liaising with care home managers, care agencies, senior health and social care staff, patients and their families. Work flow will vary and at times, you will be under pressure, being required to provide a high-quality service while also ensuring discharge takes place within set timescales. As part of your role you may be required to visit Care Homes and to work from multiple locations across the scheme. Owning your own car is essential.

What sort of person are we looking for?

We are looking for a person who has excellent interpersonal, IT, administrative and organisational skills gained through previously having worked in a customer services, hospitality, coordination, senior banking or senior administrative environment. The role will involve meeting and working with families, often at a great time of stress, and you will need to work with them in a sensitive and empathetic way. You will have the adaptability to convey information clearly whilst working in a highly demanding environment. Attention to detail and the ability to think proactively on your feet is essential to this role.

Hospital Discharge Administrator/Adviser – Key Skills

  • The ability to demonstrate strong administration skills.A large part of the role will entail updating and maintaining client records on our bespoke in-house database
  • The ability to time manage your day and prioritise duties in an ever changing demanding environment
  • Persuasive and positive with a can-do manner
  • The ability to use your initiative to problem solve and go the extra mile to achieve results
  • Strong knowledge and proven history of working in an environment that requires constant multitasking skills and working to strict deadlines
  • The ability to communicate and convey sensitive information in an empathetic manner
  • Excellent communication skills to enable relationships to be builtwith people across many departments, internal and external andat all levels of management tiers
  • Driven to achieve high standards, hard-working, willing to learn and be flexible to take on new challenges
  • A genuine team player who can build supportive friendly relationships with colleagues and clients
  • Knowledge of the NHS and/or Private Healthcare with an understanding to the pressures and importance of timely discharges is not essential but would prove to be an advantage

In return you will be given the opportunity to work in a company that has in place an unyielding five year business plan, CHS Healthcare can offer you career progression and ongoing training to attain your ambitions. We look for highly motivated individuals who have a genuine desire to build long lasting relationships with a passion to succeed; we at CHS Healthcare look forward to hearing from you.

This vacancy would be of interest to job seekers searching for the following vacancies: Customer Services, Hospitality, Coordination, Senior Banking, Senior Administration, Recruitment

Hospital Discharge Administrator/Adviser – Next steps

Please include your mobile number on your CV as you will be sent a text if you are shortlisted to take part in a structured competency-based telephone interview

See our websites for our company profile

Closing Date for applications is 28th June 2019

Face to Face interviews will be held on Wednesday 10th July 2019

Due to the high volume of applications, we are unable to respond to candidates who are not shortlisted. Please therefore assume your application is unsuccessful if we have not contacted you three weeks following the closing date.

No agencies please.

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