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Maintenance Project Manager

Greater Manchester
£24K - £30K per annum, DOE
Permanent
Engineering
22/05/2020

Maintenance Project Manager

Location: Trafford, Manchester
Salary: £24K – £30K per annum, DOE
Contract: Full time, Permanent

100% provides award-winning solutions to activate retail experiences for leading global brands. Specialists in international installation and maintenance services for retail display, harnessing market-leading experience and extensive global coverage to deliver our solutions in stores across the world.

We bring ideas to life and have worked on high-profile product launches and ground-breaking in-store experiences for brands like Adidas, Nike, Dyson, GoPro, Sony, Sonos, LG and Beats by Dre.

What we can offer you:

  • Competitive salary
  • Company bonus
  • Free on-site parking
  • 25 days holidays per annum
  • Holidays increased with length of service
  • Company sickness scheme
  • Monthly company lunches
  • Regular fun social events
  • Private healthcare
  • Pension scheme
  • Eye care

Who are we looking for?

Our growth and increasing customer base have created a position for a Maintenance Project Manager to join our team. You will resolve inbound maintenance queries relating to faulty retail display fixtures across a global level.

We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.

Responsibilities:

  • Utilise multiple IT systems for the processing of maintenance tickets.
  • Resolve to 1st and 2nd line support queries professionally and efficiently.
  • Apply technical diagnosis and resolve by determining parts and actions required.
  • Liaise with internal warehouse team for spare parts, advise on stock inventory and management.
  • Create quote calculations for clients.
  • Schedule and agree visit costs in line with agreements.
  • Cost management in line with budgets.
  • Provide live technical support to resolve issues onsite within SLAs.
  • Assess quality of maintenance visits completed within SLAs.
  • Ensure commercials and cost trackers are up to date for invoicing.
  • Investigate and resolve customer complaints.
  • Assist with the implementation of processes and systems.
  • Collate and present performance feedback to stakeholders.
  • Report monthly maintenance issues and trends.
  • Support with collation and reviewing of training briefs and manuals.

What you’ll need:

  • A technical mindset – we’ll train on specifics.
  • Problem solving ability, find solutions and make decisions.
  • A customer centric attitude.
  • To work dynamically and think outside of the box.
  • A team player approach and willingness to get stuck in.
  • Proactive approach to getting things done.
  • Good geographical knowledge.
  • To be quick at learning new software systems and technologies.
  • Analytical mindset, solution finder and decision maker.
  • To present data and information in an easy to read manner.
  • A driven approach to meet process and SLA requirements.
  • Flexibility to react and adapt to rapidly changing scenarios.
  • Excellent communication including verbal and nonverbal.
  • Strong organisation with an attention to detail.
  • Resilience and positive attitude to changing situations.
  • Excellent IT skills particularly in Microsoft Office and Excel.

Desirable:

  • Helpdesk/service-based role experience.
  • Understanding of maintenance services and processes.
  • Familiarity working with contractors.
  • Good geographical knowledge.
  • Conversational in French and German.

What’s next?

If you love a challenge where no two days are the same, please send your CV and tell us why you should be our next 100%’er!

No agencies please

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