Dorset Software are recruiting for a Facilities Administrator. Check it out now!

Facilities Administrator

Location: Corbiere House and Merck House, Poole
Salary: £27,850 – £30,060 per annum depending on experience
Contract: Permanent, Full Time
Hours: 37.5 hours, working 5 days per week in office

This is an exciting opportunity to join a leading IT services provider that places excellence, people and customers at the centre of its vision.

To support its growth and recent opening of additional offices, Dorset Software requires an additional person to join its Operations team.

Focused on providing the best possible experience for employees, applicants, and other visitors alike, the role involves intermittent travel between the Dorset Software UK offices. Day to day tasks vary and will include:

Key Responsibilities:

• Purchasing and acceptance of goods and services such as I.T. equipment, groceries and catering
• Setting up meeting rooms, communal areas, workstations and new offices
• Greeting visitors, welcoming new employees and answering calls
• Responding to cases on-demand
• Assisting with maintaining high standards in all the offices including overseeing cleaning and security
• Making arrangements and providing guidance for work travel trips
• Liaising with internal departments to understand requirements for travel to client or company offices, or other venues and events
• Tracking costs and inputting details accurately on the company systems for approvals, ensuring purchasing policies are adhered to
• Liaising with suppliers to obtain the correct services at the best prices (hotels, car hire, public transport etc)
• Booking travel and accommodation as required following company procedures

Skills and attributes to be considered for this role include having:

• A customer services mindset
• Travel/accommodation booking experience
• Excellent attention to detail, eager to work accurately and to high standards
• Proven experience of working in an efficient and well-organised role
• Ability to follow detailed procedures and work to precise briefs
• A high level of computer literacy
• Strong verbal and written communication skills
• Experience of building supplier relationships
• Enthusiasm to work in a growing and changing company
• Able to perform physical moving of desk equipment
• A Full UK driving license
• Available and happy to work away across the UK from time to time as required

Benefits:

• Flexible working hours
• Casual dress code
• Company pension scheme
• Regular subsidised sporting and social activities and events
• Shower and changing facilities
• Complimentary drinks, snacks and fresh fruit
• A healthy balance between a strong work ethic and a life outside of work
• A supportive and productive company culture and great colleagues!

Dorset Software has a friendly working environment, offering growth for employees to fulfil their potential. We offer flexible working hours and have a great work life balance, understanding our employee’s desire to have a rewarding career and personal life.

Join a leading IT services provider that places excellence, people and customers at the centre of our vision. If you think your values align, please click on APPLY and send a copy of your CV and covering letter.

Mobility in Motion are now recruiting for a Customer Journey Manager!

Customer Journey Manager

Location: Alfreton, DE55 7RG
Salary: Competitive (DOE) + Excellent Benefits!
Contract: Full-time, Permanent
Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme, On site parking, 23 days holiday plus Statutory

Mobility in Motion (MiM) offer a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence.

Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement.

What do we do?

We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence.

Our products are transformative for their users, which is why our customers recommend us to their friends and families.

We are now recruiting for a Customer Journey Manager.

This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare.

You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery.

This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation.

Duties of the Customer Journey Manager:

• Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability
• Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues
• Ensure efficient and accurate handling of enquiries, bookings, orders, and installations
• Drive continuous improvement across sales processes, workflows, and customer communications
• Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions
• Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments
• Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance
• Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis
• Standardise processes, documentation, and best practice across customer-facing teams
• Coach, develop, and performance manage team members through regular reviews and objective setting
• Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google
• Monitor customer feedback and use insights to drive continuous improvement initiatives

In order to be successful in this role you must have:

• Strong leadership experience managing customer-facing or commercial teams
• Proven ability to manage and improve end-to-end customer journeys
• Data-driven with experience managing KPIs and performance metrics
• Excellent communication and interpersonal skills, with high emotional intelligence
• Confident handling complex or sensitive customer situations
• Strong organisational skills with the ability to manage multiple priorities
• IT proficient, including MS Office and CRM systems (Dynamics desirable)
• Proactive, solutions-focused, and commercially aware

Core Values & Behaviours:

• Innovation Driven: Open to new ideas and continuous improvement
• Service: Customer-first mindset with a proactive, solutions-led approach
• Ethical & Fair: Acts with integrity, respect, and professionalism at all times

Any Additional Information: This role plays a key part in delivering the company’s mission to improve mobility and customer experience through high-quality service and operational excellence.

Interested? Why not submit your application today!

No agencies please.

Tax Assist Accountants are now recruiting for an Accountancy Practice Administrator!

Accountancy Practice Administrator

Location: Bourton-on-the-Water, GL54 2HQ (Office-Based)
Salary: £28,000 – £32,000 per annum, DOE
Contract: Full-time, Permanent
Working Hours: 37.5 hours per week, Monday – Friday (9:00am – 5:00pm)
Benefits: 28 days holiday including bank holidays, Pension scheme, Ongoing training and Continued Professional Development, Health Assured Employee Assistance Programme, Friendly office environment and Free on-site parking

We are TaxAssist Accountants, the UK’s largest network of accountants, supporting over 100,000 small businesses nationwide!

We provide accountancy, tax and advisory services to small businesses and individuals.

We are now recruiting for a proactive and organised Accountancy PracticeAdministrator to join our small, friendly team within a well-established accountancy practice.

This is a varied and hands-on role offering the opportunity to support both clients and colleagues across a wide range of administrative and bookkeeping activities.

You’ll benefit from a supportive working environment, ongoing training and development, and the chance to build your experience within the accountancy and tax sector.

As our Accountancy Practice Administrator you will be responsible for:

• Answering telephone calls and handle reception enquiries in a timely and professional manner
• Communicating with clients via phone, email, and written correspondence
• Managing and maintaining client records using internal systems and databases
• Carrying out document management including filing, scanning, and record keeping
• Supporting the client lifecycle process (onboarding, terms of engagement, reviews, closures)
• Providing bookkeeping support where required
• Preparing documentation to support compliance processes
• Assisting with ad-hoc administrative tasks and internal projects
• Building and maintaining effective working relationships with clients and colleagues
• Ensuring all client records are maintained in line with company procedures
• Supporting team members with additional duties as required

In order to be successful in this role you must have:

• Previous office-based administration experience (minimum 1 year)
• Strong IT skills including Microsoft Office and CRM systems
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Self-motivated with the ability to manage workload and meet deadlines
• Flexible and adaptable approach to work

It would be great if you had:

• An interest in accountancy or tax
• An understanding of small businesses (sole trader or limited company)

If you feel you have the skills and experience to be successful in this role, then click on ‘APPLY‘ today!

Important Information:

Due to the volume of applications, only shortlisted candidates will be contacted.

No agencies please.

RoBAT are now recruiting for an Administration Purchasing & Inside Sales Coordinator!

Administration, Purchasing & Inside Sales Coordinator

Location: Macclesfield, Cheshire, SK10 2NZ
Salary: £26,000 – £29,000 per annum, DOE
Contract: Full time, permanent

Why Join Us?

• Be part of a growing and innovative company where your contributions will truly make a difference.
• Work in a hands-on role that offers a variety of challenges.
• Join a friendly and supportive team with a shared commitment to quality and excellence.
• Competitive salary based on experience
• 25 days holiday, free parking and company pension scheme.

Be Part of a Team Bringing Tomorrow’s Electronics to Life!

Are you looking for a role where no two days are the same?

Do you enjoy being at the centre of operations, supporting different teams, and keeping things running smoothly? If so, this could be the perfect opportunity for you!

Based at our headquarters in Macclesfield, Cheshire, we have a small multi-disciplined, dynamic team designing and manufacturing high-value robotic machines for testing PCBs (printed circuit boards).

The majority of our sales are to China and the USA, where we operate our own small factories and employ local teams to provide high-quality customer support.

RoBAT is firmly established as the leading company in this very specialised and niche marketplace. This is a unique opportunity to be part of a company at the forefront of industrial automation.

We are looking for a driven and well-organised individual to support our Purchasing, Office and Stores operations. This is a varied role where you’ll work closely with our financial, operational and engineering teams.

You’ll help manage stock, coordinate purchasing, support administrative activities across the company, and provide a key point of contact for both internal colleagues and external suppliers. Full training will be provided.

This is an excellent opportunity for someone who enjoys a hands-on, fast-paced environment and wants to grow their skills within an established, supportive team.

Key Responsibilities

Purchasing & Supplier Coordination

• Manage requisitions and process purchase orders from quotation to delivery
• Liaise with suppliers and internal teams to resolve supply issues
• Coordinate domestic and international shipments (FedEx, UPS, DHL)
• Match delivery notes with purchase orders and record goods received in the ERP system

Office Administration

• Provide administrative support across all departments, including senior leadership
• Act as the first point of contact for phone calls, visitors, and incoming mail
• Maintain office supplies, manage filing, scanning, and data entry tasks
• Update internal records including holiday schedules, absence logs, and fire roll call lists

Stores & Inventory Management

• Oversee daily operations of the parts store
• Monitor stock levels, reorder supplies and organise inventory
• Conduct regular stock counts and maintain accurate ERP records
• Ensure a clean, safe, and well-organised stores environment

In order to be successful in this role you must have:

• Highly organised, dependable, and detail-driven
• Self-motivated with strong initiative and follow-through
• Confident communicator, both written and verbal
• Proficient with computer systems including Microsoft Excel and ERP platforms
• Strong time-management skills with the ability to prioritise
• Comfortable managing multiple tasks at once
• Positive, collaborative, and eager to learn
• Strong problem-solving and critical-thinking abilities

It would be great if you had:

• Experience in administrative, purchasing, or stores roles
• Exposure to stock control or logistics processes

If you’re passionate about mechanical fitting and assembly, thrive in a fast-paced environment, and want to contribute to the success of a cutting-edge company, we would love to hear from you!

No agencies please.

Click ‘APPLY’ today and start your next career adventure with RoBAT Ltd.

Quality Administrator

Location: Leicestershire, LE11 5TW with occasional site visits
Salary: £27,000 per annum + £3,000 car allowance + Excellent Benefits
Contract & Hours: Full-time, Permanent – 37 hours per week, Monday to Friday
Benefits: Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD

**Must have a full UK driving license**

Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types — social, owner-occupied, and private rental homes.

As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities.

Our work directly improves the living conditions, health, comfort, and wellbeing of thousands of households each year — helping to reduce fuel poverty and address four of today’s greatest challenges: the cost of living, energy security, climate change, and public health.

The Role: Quality Administrator

We are looking for a Quality Administrator to support the delivery of our retrofit and energy efficiency projects by taking ownership of evidence population and lodgement preparation.

You’ll play a key role in liaising with contractors, site teams, and coordinators to request, collate, and prepare all documentation required for Energy Efficient Measures in line with PAS 2030:2019, PAS 2035:2019 & PAS 2035:2023, and MCS Standards.

Working closely with Retrofit Coordinators, Regional Compliance teams, and subcontractors, you’ll help ensure every submission meets our high compliance standards and contractual deadlines.

Key Responsibilities

• Collate all necessary paperwork for the installation of energy efficiency measures in accordance with PAS 2035:2019, PAS 2035:2023, and MCS requirements.
• Work closely with project Retrofit Coordinators to ensure all documentation is provided in line with contract programmes.
• Provide compliance support and guidance to regional delivery teams.
• Upload and manage documentation across designated platforms and shared locations.
• Maintain accuracy and attention to detail to ensure zero compliance failures.
• Meet all strategic partner contractual deadlines.
• Engage with sub-contractors to support compliant project delivery.
• Request client shared folder access and upload completed lodgement evidence post-project completion.
• Travel to other sites as required to provide hands-on administrative support.
• Take part in ad hoc projects or initiatives to meet evolving business needs.

About You

You’ll be someone who thrives on accuracy, organisation, and teamwork, with a proactive mindset and a genuine interest in helping projects succeed.

Essential:

• Minimum 1 year of administrative experience.
• GCSEs and above.
• Strong IT skills, particularly Excel and Outlook.
• Excellent organisational and time management skills.
• Ability to work independently or collaboratively across multiple teams.
• Confident communicator with strong attention to detail.
• Ability to plan and meet tight deadlines.
• Full UK driving licence.

Desirable:

• Experience working within a geographically dispersed team using Microsoft Teams or similar tools.
• Customer service experience.
• A basic understanding of retrofit processes and standards.

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference — one home at a time?

Apply now and help us lead the way in sustainable building and energy efficiency.

No agencies please.

Tennants Distribution are now recruiting for an Office Administrator!

Office Administrator

Location: Batley, Leeds WF17 9LY
Salary: Competitive, DOE
Hours: 35 hours per week, Monday – Friday, 9am – 5pm.
Contract: Full time, permanent.

About us

Tennants Distribution Ltd is a leading independent distributor of chemicals based in the UK.

We are a subsidiary company of Tennants Consolidated Ltd and our origins go back to the late 1700’s when the company was founded in Glasgow, Scotland.

Today we are distributors for some of the world’s major chemical companies stocking over 2,500 products in various packaging sizes and in many cases, we are able to offer product in intermediate bulk containers (IBC’s) and bulk road tanker quantities.

We are currently looking for an Office Administrator to join our Leeds depot. You will be professional and safety conscious in your outlook, with a helpful and productive attitude.

The successful candidate would be the direct point of contact for our customers ensuring all requirements and orders are fulfilled in accordance with our Quality system.

As our Office Administrator you will be responsible for:

• Inputting customer orders received via telephone and email
• Responsible for dealing with customer queries and complaints
• Communicating, liaising and negotiating effectively with customers
• Communicating, liaising and assisting account managers
• Producing Certificates of Analysis / Certificates of Conformity and exchange notes when required
• Receiving and directing all incoming calls
• Completing a range of required paperwork and filing
• Providing support to sales representatives
• Supporting the office with other administrative tasks, invoicing/credits and ordering stocks.

Detailed training will be given on all the above.

In order to be successful in this role you should have:

• Previous sales administration experience within a similar environment
• The ability to work as part of a team
• Self-motivated and capable of managing your time effectively
• The ability to multitask and prioritise ensuring all administration is kept up to date
• A good level of IT literacy with working knowledge of Microsoft programmes
• A good communicator with an excellent telephone manner

If you feel you have the skills and experience to be successful in this role then apply today!

No agencies please.

Tennants Distribution are now recruiting for a Sales Office Administrator!

Sales Office Administrator

Location: Ryders Green, West Bromwich B70 0AN
Salary: Competitive, DOE
Hours: 35 hours per week, Monday – Friday, 9am – 5pm.
Contract: Full time, permanent.

About us

Tennants Distribution Ltd is a leading independent distributor of chemicals based in the UK.

We are a subsidiary company of Tennants Consolidated Ltd and our origins go back to the late 1700’s when the company was founded in Glasgow, Scotland.

Today we are distributors for some of the world’s major chemical companies stocking over 2500 products in various packaging sizes and in many cases, we are able to offer product in intermediate bulk containers (IBC’s) and bulk road tanker quantities

We are currently looking for a Sales Office Administrator to join our West Bromwich depot.

You will be professional and safety conscious in your outlook, with a helpful and productive attitude.

The successful candidate would be the direct point of contact for our customers ensuring all requirements and orders are fulfilled in accordance with our Quality system.

As our Sales Office Administrator you will be responsible for:

• Inputting customer orders received via telephone and email
• Dealing with customer queries and complaints
• Following up sales enquiries using appropriate methods
• Communicating, liaising and negotiating effectively with customers
• Producing Certificates of Analysis / Certificates of Conformity and exchange notes when required
• Receiving and directing all incoming calls
• Completing a range of required paperwork and filing
• Potentially taking part in regular stock takes
• Providing support to sales representatives
• Supporting the sales department with other administrative tasks

In order to be successful in this role you should have:

• Previous sales/Office administration experience within a similar environment
• The ability to work as part of a team
• Self-motivated and capable of managing your time effectively
• The ability to multitask and prioritise ensuring all administration is kept up to date
• A good level of IT literacy with working knowledge of Microsoft Excel
• A good communicator with an excellent telephone manner

If you feel you have the skills and experience to be successful in this role then apply today!

No agencies please.

West Midlands Metro are now recruiting for an Assistant Project Permit Planner!

Permit Administrator

Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £30,430 per annum, DOE + Benefits!
Contract: Fixed Term contract – Until April 2027
Benefits: MML Pension, Annual Leave & Free travel on Tram & WM Bus for you and your partner

West Midlands Metro is your gateway to an exciting career in the heart of England’s thriving West Midlands region.

We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!

With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.

Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.

We are now recruiting for an Permit Administrator to join our infrastructure department.

As our Permit Administrator you will assist with all infrastructure system access planning activities, including the review of risk assessments and method statements (RAMS), generation of Permits (PTWs) and possessions.

Alongside this, you will be responsible for:

• Reviewing Risk Assessment Method Statements (RAMS) and generating PTWs for both internal and external staff, ensuring site meetings and planning align with safety protocols.
• Coordinating the PTW system, assisting with the planning and output of both contractors and internal teams.
• Attending and hosting permit meetings as necessary to support infrastructure works.
• Recording and tracking Contractor permits through the whole permit process.
• Providing Weekly KPI figures in line with the Permit process.
• Providing support and advice to third-party contractors and stakeholders on Midland Metro Ltd.’s safe working practices, attending site visits as required.
• Conduct permit-related investigations and provide feedback to support TFWM.
• Assisting the Infrastructure Department in planning resources for possessions, permits, and rectification works.
• Organising and overseeing contractor activities to enable successful delivery of infrastructure projects.
• Providing succession support for the role of Access Planner as required.
• Supporting with the update of the Asset Management Information System (AMIS) and SharePoint ensuring timely updates and accurate record-keeping.
• To report immediately any accidents, incidents or near misses to your line manager as soon as possible and always within 24 hours.  This should include both personal injury and vehicle damage.

To be successful in this role, you must possess:

• Experience within a similar maintenance environment, preferably within rail or light rail.
• GCSE Maths and English at Grade C or above.
• Willingness to undergo stringent drugs and alcohol testing in line with current company procedures and policy.

It would be desirable if you:

• Possessed engineering related qualifications such as NVQ Level 2 or higher.
• Possessed IOSH qualification/certifications.
• Possessed a management qualification to a minimum of ILM 2 or 3 or equivalent.
• Had the ability to manage contractors efficiently and effectively.

Your next career starts here!

West Midlands Metro is the place to be if you’re passionate about growth, sustainability, and making a difference in your community. Click on “APPLY” today!

Quality Administrator

Location: Skelmersdale, WN8 9TW
Salary: £27,000 per annum + £3,000 car allowance + Excellent Benefits
Contract & Hours: Full-time, Permanent – 37 hours per week, Monday to Friday
Benefits: Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD

**Must have a full UK driving license**

Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types — social, owner-occupied, and private rental homes.

As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities.

Our work directly improves the living conditions, health, comfort, and wellbeing of thousands of households each year — helping to reduce fuel poverty and address four of today’s greatest challenges: the cost of living, energy security, climate change, and public health.

The Role: Quality Administrator

We are looking for a Quality Administrator to support the delivery of our retrofit and energy efficiency projects by taking ownership of evidence population and lodgement preparation.

You’ll play a key role in liaising with contractors, site teams, and coordinators to request, collate, and prepare all documentation required for Energy Efficient Measures in line with PAS 2030:2019, PAS 2035:2019 & PAS 2035:2023, and MCS Standards.

Working closely with Retrofit Coordinators, Regional Compliance teams, and subcontractors, you’ll help ensure every submission meets our high compliance standards and contractual deadlines.

Key Responsibilities

• Collate all necessary paperwork for the installation of energy efficiency measures in accordance with PAS 2035:2019, PAS 2035:2023, and MCS requirements.
• Work closely with project Retrofit Coordinators to ensure all documentation is provided in line with contract programmes.
• Provide compliance support and guidance to regional delivery teams.
• Upload and manage documentation across designated platforms and shared locations.
• Maintain accuracy and attention to detail to ensure zero compliance failures.
• Meet all strategic partner contractual deadlines.
• Engage with sub-contractors to support compliant project delivery.
• Request client shared folder access and upload completed lodgement evidence post-project completion.
• Travel to other sites as required to provide hands-on administrative support.
• Take part in ad hoc projects or initiatives to meet evolving business needs.

About You

You’ll be someone who thrives on accuracy, organisation, and teamwork, with a proactive mindset and a genuine interest in helping projects succeed.

Essential:

• Minimum 1 year of administrative experience.
• GCSEs and above.
• Strong IT skills, particularly Excel and Outlook.
• Excellent organisational and time management skills.
• Ability to work independently or collaboratively across multiple teams.
• Confident communicator with strong attention to detail.
• Ability to plan and meet tight deadlines.
• Full UK driving licence.

Desirable:

• Experience working within a geographically dispersed team using Microsoft Teams or similar tools.
• Customer service experience.
• A basic understanding of retrofit processes and standards.

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference — one home at a time?

Apply now and help us lead the way in sustainable building and energy efficiency.

No agencies please.

BAP Pharma are now recruiting for a French Speaking Customer Service Advisor!

French Speaking Customer Service Advisor

Location: Office Based, Marlow, Buckinghamshire, SL7 1TB
Salary: Up to £32,000 subject to experience + bonus plan + benefits
Contract: Full time, Permanent
Benefits: Private medical insurance, Life insurance, Company pension, Competitive leave, Flexitime, Free on-site parking, Company sick pay, Referral programme and Wellness programme!

BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution.

Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA.

We are now looking for experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story.

If you think you have what it takes to be part of a successful team with an exciting future, please apply today!

The Role:

Fluent in French the Customer Service Advisor will act as a trusted point of contact for healthcare providers, pharmacists, and international partners, supporting the processing of orders for unlicensed medicines supplied through Early Access and Managed Access Programs.

Managing customer enquiries from initial request through to order completion, delivering a responsive, knowledgeable, and efficient service while ensuring all activities align with regulatory requirements and BAP Pharma’s ethos of Promise Delivered.

Key Responsibilities:

• Responding to enquiries within agreed SLAs and ensuring clear, professional communication.
• Process customer orders and quotations accurately from initial enquiry through to completion, ensuring compliance with all regulatory, regional, and internal requirements.
• Maintain accurate data and documentation throughout the order lifecycle and escalate compliance issues (e.g., complaints, excursions) as required.
• Build strong working relationships with internal teams such as Logistics, Quality, Regulatory, and Program Management to ensure smooth order progression.
• Support customer account setup, provide guidance on program-specific requirements, and proactively follow up when additional information is needed.
• Confidently use internal systems (e.g., SAP) and stay updated on SOPs, training modules, and process changes.
• Contribute to continuous improvement by sharing customer feedback and identifying opportunities to streamline processes and enhance the customer experience.

Skills & Experience:

To be successful in this role you must have:

• A level or equivalent.
• Advanced fluency in French language
• Experience in customer service or customer-facing administrative roles.
• Strong written and verbal communication skills.
• Strong attention to detail and accuracy in data handling.
• Customer-centric mindset with a proactive and solution-focused approach.
• Ability to work independently and make sound decisions when required.
• Highly organised with strong time-management skills.
• Flexible and adaptable to changing customer and program needs.
• Previous experience in pharmaceuticals, healthcare, logistics or unlicensed medicines desirable but not essential.

BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect.

We offer comprehensive training and development programmes to employees to enable them to excel in their roles.

We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients.

BAP Pharma – Promise delivered. Our people are results driven, tenacious and customer focused.

If you think you have what it takes to be part of a successful team with an exciting future, please apply today!

No agencies please.