Dorset Software are recruiting for an Events and Facilities Administrator. Check it out now!

Events and Facilities Administrator

Location: Poole, Dorset – Office Based
Salary: £27,000-£29,400 per annum DOE
Contract: Permanent, Full Time
Hours: 37.5 hours, week days

This is an exciting opportunity to join a leading IT services provider that places excellence, people and customers at the centre of its vision.

With offices across the country, events and activities are arranged to help maintain a happy and motivated company culture. This varied role involves preparing supplier information summaries, tracking costs, planning and smooth running of social and networking events as well as purchasing merchandise and gifts.

Working in the Operations team, there will be a mix of routine and one-off activities for employees and office set up, as well as engagements that promote the company brands at external industry and university events across the country.

This is a support role aimed at providing the best possible experience for employees, applicants, clients and prospects alike. It involves an element of travel between offices and event venues across the UK as required.

Structured training will be given, and the role requires the successful candidate to follow detailed procedures and work to precise briefs.

Events Responsibilities:

• Coordinating employee engagement activities and events including weekly sports and social activities, office lunches, drinks and other celebrations
• Assisting with the set-up of engagement activities at external sales and university events across the UK to help promote Dorset Software IT Team Services and Careers opportunities
• Making bookings on time, and at the best prices, with accurate tracking in the finance systems
• Monitoring participation of events to ensure value for money
• Researching and presenting comparison data for a wide range of venues, entertainment options, suppliers, gifts and merchandise
• Taking part in the organisation of company-wide events such as the Summer and New Year parties

Facilities Responsibilities:

• Greeting visitors, welcoming new employees and answering calls
• Setting up meeting rooms, communal areas, workstations and new offices
• Acceptance and provision of goods and services such as I.T. equipment and groceries
• Responding to cases on-demand
• Assisting with maintaining high standards in all the offices including overseeing cleaning and security

Skills and Experience:

• Enjoy working closely with others
• Good at working within the scope of structured procedures and instructions
• Excellent attention to detail, eager to work accurately and to high standards
• Proactive with strong organisation and prioritisation skills
• Experience of building supplier relationships
• Very strong verbal and written communication skills
• Minimum of 1-2 years in a customer service-based role
• Able to perform physical moving of equipment

Benefits:

• Flexible working hours
• Free parking
• Casual dress code
• Company pension scheme
• Shower and changing facilities
• Complimentary drinks, snacks and fresh fruit
• Regular subsidised sporting and social activities and events
• A healthy balance between a strong work ethic and a life outside of work
• A supportive and productive company culture and great colleagues!

About Us

Dorset Software is a leading provider of bespoke business applications, development consultancy and IT support services.

The company has a friendly working environment, offering growth for employees to fulfil their potential. We offer flexible working hours and have a great work life balance, understanding our employee’s desire to have a rewarding career and personal life.

If you think your values align, please click on APPLY and send a copy of your CV and covering letter.

No agencies please

Mauser MDL are recruiting for a Customer Service & Transport Planning Administrator. Check it out now!

Customer Service & Transport Planning Administrator

Location: Office based, M40 2AF
Salary: £28,000 – £33,000 per annum depending on experience
Contract: Full Time, Permanent
Hours: Monday to Thursday 8.30am-5.30pm Friday 8.30-5.00pm (One 4 pm finish per month)
Benefits: Bonus scheme, Yearly performance bonus, Private medical insurance after 12 months, Employee discount, Company events, Free on-site parking, Modern office environment, Food provided, Growth and development opportunities.

About Us:

Mauser MDL is an independent SBU that is part of the global MAUSER Group. We are a fast-paced, customer-centric and supportive business with the flexibility of a small company and the backing of a much larger organisation.

Our goal is to build a driven workforce because we believe people who care are the key to a successful business. As we continue to grow, we are looking for committed individuals who want to develop with us and help us become the best in the industry.

Job Role:

We are seeking a proactive and highly organised Customer Service & Transport Planning Administrator to join our busy and growing industrial packaging business.

This is a varied and fast-paced role combining customer service, transport planning and general office administration. You will be responsible for managing customer relationships, processing orders, coordinating transport routes, supporting accounts functions, and ensuring internal processes are followed accurately.

The role requires someone who is confident on the telephone, comfortable working under pressure, and able to manage multiple priorities effectively.

Key Responsibilities:

Customer Service & Sales Support:

• Process customer orders using SAGE50 and manage B2B relationships
• Handle customer queries, non-conformances, and weekly ring rounds
• Keep customers updated on orders and collections
• Work with the sales team to support business growth

Transport Planning & Logistics:

• Plan driver routes and coordinate with production and site supervisors
• Manage driver communications, paperwork, and working hours
• Liaise with hauliers and ensure KPIs are met
• Organise product transfers and cover transport duties as needed
• Maintain vehicle checks, transport maintenance, and collection records

Administration & Reporting:

• Manage stock control, deliveries, and purchase orders via SAGE and Excel
• Maintain supplier/product records and support month-end accounts
• Produce monthly reports for senior management
• Conduct office stock takes and support paperless system implementation

Knowledge, Skills & Experience:

Essential:

• Previous experience using SAGE Line 50 / SAGE50
• At least 3 years’ B2B customer service experience
• Previous experience in logistics transport planning or customer service.
• Excellent verbal communication skills – confident on the telephone
• Strong organisational and time management skills
• Ability to multi-task and work under pressure
• High attention to detail and ability to follow procedures
• Strong IT skills including Excel, Outlook and PowerPoint
• Self-motivated, proactive and solution-focused approach
• Professional, reliable with excellent time and attendance

If you feel you have the necessary skills and experience to be successful in this role, click on ‘APPLY’ today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.

Phoenix Health & Safety are recruiting for a Scheduling Coordinator. Check it out now!

Scheduling Coordinator

Location: Hybrid – Cannock
Salary: £26,500 per annum pro rata
Contract Type: Fixed Term Contract, 9 months
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-Time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!

Why do we want you?

At Phoenix Health & Safety, part of Wilmington plc, we rely on people who take pride in keeping things running smoothly. In this role, you’ll be at the centre of our market leading training operation, making sure schedules line up, our Trainers have what they need, and our clients enjoy the brilliant service they expect from us. It’s a role where your organisation, problem solving, and calm-under-pressure approach will really shine.

If you’re looking for a place where your coordination skills genuinely make a difference every day, we’d love you to hear from you!

Please note: To complete your application, you will be redirected to Wilmington plc’s career site.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked ‘apply’!

In this role, you’ll make sure our Trainers are in the right place at the right time and that clients receive exceptional service every step of the way.

You’ll be responsible for:

• Taking ownership of the day to day coordination of our scheduling department, keeping everything running smoothly.
• Scheduling courses, managing trainer diaries, and working closely with clients to make sure they have a great experience from the moment they book.
• Running weekly training statistics reports and sharing insights with the team.
• Staying on top of a busy inbox and handling all communications promptly and professionally.
• Updating and maintaining accurate information in our scheduling system (ScheduleIT).
• Sharing upcoming training dates with our sales and marketing teams so they can plan effectively.
• Working closely with the sales team to book clients onto the right courses at the right times.
• Sending course confirmations and all the necessary details to clients.
• Spotting and resolving any scheduling clashes and looking for smarter ways to improve our processes.
• Supporting the Scheduling Manager with any ad hoc administrative tasks that keep the department running efficiently.

What’s the Best Thing About This Role?

You’ll be at the heart of our operations no two days are the same! You’ll get to collaborate with multiple teams, contribute to client satisfaction, and see the direct impact of your organisational skills on our business success.

What’s the Most Challenging Thing About This Role?

Managing multiple priorities and balancing the needs of clients, trainers, and internal teams can be challenging. You’ll need to stay calm under pressure, think ahead, and adapt quickly to changes in schedules or client requirements.

To be successful in this role, you must have/ be:

• Previous experience in a coordination or scheduling role.
• Experience working with Microsoft Teams, Outlook, and SharePoint.
• A natural ability to juggle multiple tasks, with strong communication and organisational skills.
• Confidence in managing the logistics behind training sessions, including travel and accommodation for both clients and trainers.
• The ability to work independently, stay self motivated, and manage your time effectively when working from home.

To be successful in this role, it would be great if you have:

• Familiarity with the ScheduleIT system.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About Us

Phoenix, part of Wilmington plc, offers a range of health & safety training and services both in-person and virtually.

Established in 2005, we have recently become part of Wilmington plc, and pride ourselves on working to improve our range and quality of services so that customers have the best experience possible.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way – providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you’re just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

Join us and make a real difference. Click on ‘APPLY’ today!

Tax Assist Accountants are now recruiting for an Entry Level Accounts Administrator!

Part-Time Entry Level Accounts Administrator

Location: Horsham, RH13 5AA
Salary: £22,000 – £25,000 per annum (pro rata) + Excellent Benefits
Contract: Part-time, Permanent (28 – 30 hours per week)
Working Pattern: Flexible 3 – 4 days per week or 5 shorter days (around 6 hours per day)
Benefits: Flexibility, Company Pension Scheme, In-house Training & CPD, Employee Assistance Programme (Health Assured), Study Support (including AAT)

TaxAssist Accountants are the UK’s largest network of accountants, with over 300 local offices supporting small businesses, sole traders, landlords and individual taxpayers.

We specialise in accountancy services, bookkeeping, payroll, tax returns and more and now we’re looking for a part-time Accounts Assistant to join our friendly Horsham team.

This is a fantastic opportunity for someone looking to return to work, balance family commitments, or build a career in accountancy with hours that genuinely work around life.

About the Role

This is a varied, administrative-focused role with plenty of training and support.

You do not need previous accounting experience just a genuine interest in finance and a desire to progress!

What You’ll Do (with full training):

• Carry out general administration and support the wider office team
• Assist with basic bookkeeping and maintaining financial records
• Support the preparation of VAT returns and payroll
• Help with producing profit & loss accounts and balance sheets
• Learn how to prepare self-assessment tax returns
• Record payments and receipts using industry software
• Assist with year-end accounts for limited companies
• Support client communications and onboarding
• Learn how to resolve queries with HMRC

You’ll gain hands-on experience using leading tools such as QuickBooks, Xero and TaxCalc.

What We’re Looking For

• A genuine interest in accountancy, finance or tax
• Strong attention to detail and a willingness to learn
• Good communication and organisational skills
• A positive, proactive approach
• Basic IT skills (Excel, online systems)
• Prior admin, customer service or finance experience is helpful but not essential!
• It would be great if you had an AAT qualification but this is not essential.

We are also happy to support you through AAT studies (or welcome those already studying).

Why Join Us?

• Flexible hours (3 – 4 full days OR 5 reduced days, approx 28 – 30 hours)
• Supportive environment perfect for those returning to work or needing work life balance
• Full training and long-term accounting career development
• Study support for AAT and ongoing CPD
• Friendly, stable team focused on staff progression and retention

If you’re looking for a part-time role with real development opportunities click APPLY today!

No agencies please.

West Midlands Metro are now recruiting for an Assistant Project Permit Planner!

Assistant Project Permit Planner

Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £30,430 per annum, DOE + Benefits!
Contract: Fixed Term contract
Benefits: MML Pension, Annual Leave & Free travel on Tram & WM Bus for you and your partner

West Midlands Metro is your gateway to an exciting career in the heart of England’s thriving West Midlands region.

We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!

With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.

Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.

We are now recruiting for an Assistant Project Permit Planner to join our infrastructure department.

As a Assistant Project Permit Planner you will assist with all infrastructure system access planning activities, including the review of risk assessments and method statements (RAMS), generation of Permits (PTWs) and possessions.

Alongside this, you will be responsible for:

• Reviewing Risk Assessment Method Statements (RAMS) and generating PTWs for both internal and external staff, ensuring site meetings and planning align with safety protocols.
• Coordinating the PTW system, assisting with the planning and output of both contractors and internal teams.
• Attending and hosting permit meetings as necessary to support infrastructure works.
• Recording and tracking Contractor permits through the whole permit process.
• Providing Weekly KPI figures in line with the Permit process.
• Providing support and advice to third-party contractors and stakeholders on Midland Metro Ltd.’s safe working practices, attending site visits as required.
• Conduct permit-related investigations and provide feedback to support TFWM.
• Assisting the Infrastructure Department in planning resources for possessions, permits, and rectification works.
• Organising and overseeing contractor activities to enable successful delivery of infrastructure projects.
• Providing succession support for the role of Access Planner as required.
• Supporting with the update of the Asset Management Information System (AMIS) and SharePoint ensuring timely updates and accurate record-keeping.
• To report immediately any accidents, incidents or near misses to your line manager as soon as possible and always within 24 hours. This should include both personal injury and vehicle damage.

To be successful in this role, you must possess:

• Experience within a similar maintenance environment, preferably within rail or light rail.
• GCSE Maths and English at Grade C or above.
• Willingness to undergo stringent drugs and alcohol testing in line with current company procedures and policy.

It would be desirable if you:

• Possessed engineering related qualifications such as NVQ Level 2 or higher.
• Possessed IOSH qualification/certifications.
• Possessed a management qualification to a minimum of ILM 2 or 3 or equivalent.
• Had the ability to manage contractors efficiently and effectively.

Your next career starts here!

West Midlands Metro is the place to be if you’re passionate about growth, sustainability, and making a difference in your community. Click on ‘APPLY‘ today!

BAP Pharma are recruiting for a Customer Engagement Specialist. Check it out now!

Customer Engagement Specialist – Fluent in French

Location: Marlow, Buckinghamshire, SL7 1TB
Salary: Up to £32,000 subject to experience + bonus plan + benefits
Contract: Full time, Permanent
Benefits: Private medical insurance, Life insurance, Company pension, Competitive leave, Flexitime, Free on-site parking, Company sick pay, Referral programme and Wellness programme!

BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution.

Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA.

We are now looking for experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story.

If you think you have what it takes to be part of a successful team with an exciting future, please apply today!

The Role:

Fluent in French the Customer Engagement Specialist will act as a trusted point of contact for healthcare providers, pharmacists, and international partners, supporting the processing of orders for unlicensed medicines supplied through Early Access and Managed Access Programs.

Managing customer enquiries from initial request through to order completion, delivering a responsive, knowledgeable, and efficient service while ensuring all activities align with regulatory requirements and BAP Pharma’s ethos of Promise Delivered.

Key Responsibilities:

• Responding to enquiries within agreed SLAs and ensuring clear, professional communication.
• Process customer orders and quotations accurately from initial enquiry through to completion, ensuring compliance with all regulatory, regional, and internal requirements.
• Maintain accurate data and documentation throughout the order lifecycle and escalate compliance issues (e.g., complaints, excursions) as required.
• Build strong working relationships with internal teams such as Logistics, Quality, Regulatory, and Program Management to ensure smooth order progression.
• Support customer account setup, provide guidance on program-specific requirements, and proactively follow up when additional information is needed.
• Confidently use internal systems (e.g., SAP) and stay updated on SOPs, training modules, and process changes.
• Contribute to continuous improvement by sharing customer feedback and identifying opportunities to streamline processes and enhance the customer experience.

Skills & Experience:

To be successful in this role you must have;

• A level or equivalent.
• Advanced fluency in French language
• Experience in customer service or customer-facing administrative roles.
• Strong written and verbal communication skills.
• Strong attention to detail and accuracy in data handling.
• Customer-centric mindset with a proactive and solution-focused approach.
• Ability to work independently and make sound decisions when required.
• Highly organised with strong time-management skills.
• Flexible and adaptable to changing customer and program needs.
• Previous experience in pharmaceuticals, healthcare, logistics or unlicensed medicines desirable but not essential.

BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect.

We offer comprehensive training and development programmes to employees to enable them to excel in their roles.

We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients.

BAP Pharma – Promise delivered. Our people are results driven, tenacious and customer focused.

If you think you have what it takes to be part of a successful team with an exciting future, please apply today!

No agencies please.

Cintra Language Services Group are recruiting for a Customer Service Agent. Check it out now!

Customer Service Agent- Hybrid Working

Location: Cambridge, Cambridgeshire, CB1 1HW
Salary: £26,000 per annum + Benefits
Hours: 37.5 hours per week including some weekends and evenings (shifts patterns: 4pm -12am, 12pm-8pm, 6am-2pm and 9am-5pm)
Contract: Full Time, Permanent

Are you experienced in customer service, with good oral communication and organisational skills? Would you like to join a highly regarded organisation during a time of growth?

Benefits:

• Flexible working (minimum 3 days in the office)
• £26,000 starting salary
• 25 days holiday plus bank holidays
• Great working environment
• Free car parking in central Cambridge including out of hours
• Birthday is not a workday scheme
• Employee Assistance Programme

The Company:

Cintra Language Services Group provides high quality interpreting and translation services to businesses, public sector and voluntary organisations.

The Role:

As part of our service delivery team, you will have a vital role in establishing exactly what our customers’ need regarding interpreting assignments, before finding a suitable interpreter from our linguist database.

Assignments can vary from home visits with Health Visitors to an interview of a suspect in custody or to attending a case in court.

The role involves a wide variety of tasks, from sourcing interpreters and translators to dealing with police officers and handling phone calls, emails and customer requests.

This is an interesting role which does not involve selling services or spending all day dealing with complaints. We are seeking committed people who take pride in their work to join our friendly and supportive team.

The Candidate:

• Customer service experience, particularly over the telephone
• Excellent interpersonal and oral and written communication skills
• Good problem solving and organisational skills
• Computer literate (Outlook and Word)
• Able to work independently with little or no supervision

If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV highlighting your suitability for the role.

No agencies please.

H Tempest are now recruiting for an Office Administrator!

Office Administrator

Location: Based at our Head Office in Lelant, St Ives
Salary: £12.21 per hour
Contract: Fixed term contract, approximately 9 months covering maternity leave
Holiday: 26 days paid, pro-rata, plus Bank Holidays
Hours: Monday to Friday 8.15 am until 4.15 pm (unpaid half hour meal break) making a 37.5 hour week
Parking: Free, secure parking on site
The Peoples’ Pension: automatic enrolment following a period of up to 13 weeks’ employment

H Tempest Ltd is the nation’s largest school photography company with over 500 employees.

Our Head Office and Laboratory is based in St Ives, Cornwall and our Photographers are resident throughout the UK.

We take photographs of children at playgroups and nurseries, primary and secondary schools and graduates at universities and colleges as well as the Armed Forces and Corporate Photography.

We are looking for an enthusiastic person to work within the Directors Offices at Head Office, as Office Administrator, covering maternity leave for the majority of 2026.

As our Office Administrator, you will be responsible for:

• Providing day-to-day administrative support to our Directors, Area Managers and Photographers across the UK.
• Managing recruitment administration for new photographers, including posting job adverts, communicating with candidates, arranging interviews, preparing job offer paperwork.
• Handling pre-employment compliance tasks, such as conducting DBS checks, Safeguarding checks and maintaining accurate personnel files.
• Working with our Company fleet and supporting drivers with queries.
• Supporting general office operations, such as responding to phone and email enquiries, assisting with documentation.

As our Office Administrator you must:

• Have strong administration skills
• Be fully conversant with word and excel
• Be confident using Web based Portals
• Have a friendly, helpful telephone manner
• Be able to work with discretion and in a confidential manner

Thanks for reading our advert. If you are excited about the role we’d love to hear from you so click on ‘APPLY‘ today and send us a copy of your CV and covering letter.

We can’t wait to see it!

Deadline for applications Friday 6th February.

SAICA Group are now recruiting for a Receptionist / Administrative Assistant!

Receptionist / Administrative Assistant

Location: Killyhevlin Industrial Estate, Enniskillen, BT74 4EJ
Salary: £25,000 – £27,000 per annum + Excellent Benefits!
Contract: Full time, Permanent
Benefits: Ongoing training and development, Funding for role specific professional qualifications, 24 Days holiday a year plus Bank Holidays, plus shut down over Christmas, Contributory pension scheme, Cycle to work scheme, Tech Scheme, Flu and eye test vouchers, Reward & Recognition scheme and Fresh Fruit every 2 weeks!

Saica is one of the leading European players in the development and production of recycled paper for corrugated cardboard with a production of 2.5 million tons of paper.

With more than 10,000 employees across Spain, France, Italy, Portugal, UK, Ireland, Turkey, Luxembourg, The Netherlands and The USA, Saica Group has four business divisions: recycled paper production for corrugated cardboard (PAPER), recyclable materials recovery (NATUR), production of corrugated packaging (PACK) and flexible packaging (FLEX).

Sustainability at Saica begins with our values – we care, we value and we challenge.

Saica Flex Enniskillen is a leading specialist in flexible packaging, employing over 115 people at our modern, fast-paced site.

We are now recruiting for a Receptionist / Administrative Assistant to provide comprehensive reception and administrative support within our team!

You will be the first point of contact for staff, visitors and contractors to the site and will manage calls and e-mails, completing administrative tasks and offering administrative support!

Key responsibilities include:

• Managing the switchboard, answering, screening and directing calls and messages.
• Dealing with and providing information to callers on the phone, and in person.
• Meeting and greeting visitors, staff and contractors to site by registering them on site and advising of any health and safety regulations.
• Managing and using visitor passes and appropriate uniforms.
• Preparing and sorting incoming and outgoing post.
• Scheduling and managing meeting room diaries.
• Arranging catering for visitors as required.
• Supporting the procurement department with raising of ad hoc purchase orders and ensuring timely posting of goods receipts to SAP system.
• Arranging and booking travel for employees.
• Assisting H&S department with training requirements.
• Providing HR administrative support for tasks such as absence management, induction, health screening, note taking and filing.
• Any other general administrative and clerical support required by our departments.

What We’re Looking For

Essential:

• Previous proven experience in a similar administrative role.
• Highly organised and able to prioritise and manage a diverse workload.
• Excellent communication skills, both written and verbal.
• Friendly and approachable, with a reliable, self-motivated and enthusiastic approach.
• Proficiency across MS Office packages.

Saica is an Equal Opportunities employer and welcomes applications from all suitably qualified candidates, so if you feel you have what it takes to be successful in this role then please click ‘Apply‘ and submit your up to date CV and covering letter for consideration.

No agencies please.

Phoenix Health & Safety are recruiting for a Consultancy Coordinator. Check it out now!

Consultancy Coordinator

Location: UK – Home based
Salary: up to £35k base + up to £10k commission
Contract Type: Full Time, Permanent
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-Time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You?

Phoenix Health & Safety (part of Wilmington plc) has a brand new opportunity for a Consultancy Coordinator to join our growing consulting team!

We’re looking for someone who is confident handling client conversations – including proactive outreach – and enjoys roles where organisation and communication really matter. You’ll be comfortable supporting inbound and outbound calls, coordinating busy schedules, and keeping client journeys running smoothly from first contact onwards.

If you’re looking for a role with variety, ownership, and a mix of outreach, service delivery and business growth, we’d love to hear from you!

Please note: To complete your application, you will be redirected to Wilmington Plc’s career site.

At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked ‘apply’!

Job Purpose, Tasks and Responsibilities
Job Purpose

You’ll be the central point of contact for Phoenix’s clients, combining coordination and business development. You’ll handle inbound and outbound calls to warm and cold leads, book initial meetings, and support the sales process.

Once a client is secured, you’ll onboard them and manage the scheduling of consultations with our H&S Consultants.

Tasks and Responsibilities:

Client Coordination & Communication:

• Act as the main point of contact for clients, managing inbound and outbound calls and emails.
• Coordinate the client journey from enquiry through booking, delivery support, and follow up.
• Issue confirmations and pre and post visit communications to ensure clients are well prepared.

Scheduling & Diary Management:

• Book and manage health and safety review appointments and follow up calls/visits.
• Optimise consultant diaries for efficiency, travel, and service priorities.
• Proactively manage changes, cancellations, and re-bookings, highlighting delivery risks where needed.

Documentation & Administration:

• Prepare and issue client documentation in line with Phoenix standards.
• Track deliverables and ensure actions are progressed on time.
• Maintain accurate records, templates, and version control.

CRM & Reporting:

• Keep CRM records up to date, including client status, notes, and next steps.
• Produce basic management reports to support pipeline, delivery, and reappointment oversight.

Commercial Support:

• Support client retention and conversion through timely follow-ups and proposal support.
• Capture and progress additional opportunities identified by consultants.
• Contribute to improving client experience and identify process improvements.

Quality & Ways of Working:

• Ensure communications and records meet quality, audit, and compliance standards.
• Follow agreed processes and escalation routes, helping to keep SLAs on track.
• Take part in continuous improvement across systems, processes, and templates.

What’s the Best Thing About This Role?

You will be at the heart of Phoenix’s consultancy services, ensuring clients receive a seamless, professional experience while working closely with consultants to support business growth and client success.

What’s the Most Challenging Thing About This Role?

Balancing multiple client journeys, schedules, and administrative processes simultaneously, while maintaining accuracy, responsiveness, and a high level of service.

What We’re Looking For

To be successful in this role, you must have / be:

• Demonstrable experience in a coordinator / scheduler / operations support role, ideally within a professional services, compliance, or field-based delivery environment.
• Strong customer service and communication skills with the ability to build rapport quickly and handle challenging conversations professionally.
• High level of organisation and attention to detail, able to manage multiple moving parts simultaneously.
• Strong commercial awareness: understands the importance of conversion, retention, and delivering a premium client experience.
• Excellent written English, able to produce clear, client-ready communications and maintain accurate records.
• Confident IT user (Microsoft 365, CRM/workflow tools); able to learn new systems quickly and work with structured templates.
• Able to work calmly under pressure, prioritising tasks effectively and maintaining service standards.

To be successful in this role, it would be great if you have:

• Experience supporting health & safety, compliance, or consultancy services (or similar regulated professional services).
• Understanding of key H&S documentation types (e.g., policies, risk assessments, action plans) and typical client needs.
• Experience using telephony/booking systems and producing MI reports for operational leadership.
• Experience supporting sales/service conversion workflows (e.g., follow-ups, proposals, renewals, reappointments).
• Familiarity with quality assurance, evidence trail, and process-driven environments.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About Us

Phoenix Health & Safety, part of Wilmington Plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Join us and do Work That Means Something

At Wilmington Plc, we help global customers to do the right business in the right way – providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you’re just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

Join us and make a real difference. Click on ‘APPLY’ today!