Mulmar are recruiting for a Customer Services Coordinator. Check it out now!

Customer Services Coordinator

Location: Hatfield, Hertfordshire, AL9 5JN
Contract: Full time, permanent
Salary: £27,000 – £28,000 DOE
Hours: Monday to Friday
Overtime: Paid
Holidays: 21 increasing to 27 with service plus public holidays

We are Mulmar, we are growing and we want you!

With more than 30 years’ experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.

With a recent internal promotion, we are recruiting a customer service co-ordinator to join our busy and expanding team supporting our customers, responding to breakdowns and arranging planned maintenance services.

In this role, you will be responsible for:

• Receiving incoming customer service requests and enquiries.
• Responding to customer service calls.
• Logging service requests into our Management Information System, ensuring that call details are accurate and reflective of call type.
• Planning and allocating customer reactive callouts to field based engineers.
• Prioritising, scheduling and recording service engineer activities.
• Monitoring and following up requested information – liaising with customers, service engineers and sales teams.
• Escalating major issues to managers.

To be successful in this role you should have:

Essential Experience:

• Experience in customer services or office administration environment working to timescales essential.
• Computer literate, preferably with experience in MS Office including Outlook, Word and Excel.
• Good general knowledge of geographical locations within the UK.

It would be great if you had:

• Experience of service support in maintenance services, logistics or courier services but not essential.
• Experience in the use of customer databases is advantageous but not essential.

If you feel you have the necessary skills and experience to be successful in this role, click on ‘APPLY’ today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.

ICA are recruiting for an Assessment Co-Ordinator. Check it out now!

Assessment Co-Ordinator

Location: Hybrid / Birmingham (office based one to two days per week)
Salary: £27,000 – £33,000 depending on experience
Contract Type: Full Time, Permanent
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You?

We are looking for an organised, resilient and customer-focused Assessment Co-Ordinator to support the delivery of high-quality Apprenticeship Assessments.

You will play a vital role in ensuring apprentices, employers and training providers receive an efficient, compliant and professional service throughout the assessment journey.

Please note: To complete your application, you will be redirected to Wilmington Plc’s career site.

At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked ‘apply’!

Job Purpose, Tasks and Responsibilities

The Apprenticeship Assessment Co-Ordinator plays a key role in supporting the assessment of ICA products requiring an Apprenticeship Assessment.

This role is responsible for the end-to-end coordination of the Apprenticeship Assessment process, ensuring compliance with assessment standards, timely booking of assessments, and effective communication with key stakeholders, including apprentices, employers, training providers and assessors.

As the first point of contact for apprentices and external stakeholders, the role requires strong organisational skills, attention to detail and excellent communication skills.

You will be responsible for:

Apprenticeship Assessment Coordination & Administration

• Registering apprentices for their Apprenticeship Assessment and ensuring they have the correct system access and instructions.
• Uploading assessment materials to the apprentice platform and ensuring all documentation is complete.
• Carrying out pre-apprenticeship assessment checks to confirm that apprenticeship requirements have been met.
• Ensuring all necessary employer and apprentice documentation is completed and signed.
• Processing evidence for apprentices entering the Apprenticeship Assessment stage of their apprenticeship.
• Booking online assessments and coordinating availability with apprentices, employers and assessors.
• Collating assessor recording documents and creating results reports for internal and external use.
• Working with training providers and employers to ensure apprentices complete assessments within the designated timeframe.
• Logging and maintaining accurate records within internal (ICA) and external (DfE) systems.

Stakeholder & Customer Service Management

• Acting as the first point of contact for apprentices, employers and training providers, ensuring prompt and professional communication.
• Providing professional and accurate responses to queries received via the Apprenticeship Assessment team mailbox.
• Communicating results and assessment outcomes to apprentices, employers and training providers.
• Supporting assessor onboarding, ensuring new assessors receive the necessary guidance and training.
• Maintaining strong working relationships with internal teams, assessors and regulatory bodies.

Quality Assurance & Compliance

• Supporting the coordination of the quality assurance process for the Apprenticeship Assessment function.
• Ensuring compliance with all relevant assessment and regulatory requirements.
• Assisting in the monitoring and reporting of Apprenticeship Assessment performance, including statistical analysis for internal and external stakeholders.
• Processing invoices from assessors and liaising with Finance to ensure timely payments.
• Processing invoices to external clients and resolving any related queries.

What’s the Best Thing About This Role?

Working as part of a well-established and supportive team that values collaboration, knowledge sharing and continuous improvement.

You will be surrounded by experienced colleagues who are committed to delivering a high-end, professional service, while providing the support and guidance needed to help you succeed and develop in the role.

What’s the Most Challenging Thing About This Role?

Managing manual processes alongside a high volume of activity, often across multiple stakeholders and deadlines.

The role requires effective multi-tasking, strong coordination skills and a consistently high level of attention to detail to ensure assessments are delivered accurately, on time and in line with regulatory requirements.

What We’re Looking For

To be successful in this role, you must have have/ be:

• Proven experience working in administration within a fast-paced environment where high standards and attention to detail are required.
• Strong customer service skills, with the ability to confidently liaise with senior stakeholders.
• Resilient and tenacious, with the ability to manage competing priorities and tight deadlines.
• Excellent organisational skills and attention to detail.
• Strong problem-solving abilities and a pragmatic approach to challenges.
• Ability to work independently and collaboratively within a team.
• A high level of accuracy and compliance focus.
• Experience using CRM systems and Microsoft Office (Word, Excel and Outlook).
• Ability to handle sensitive information with diplomacy, empathy and confidentiality.

To be successful in this role, it would be great if you have:

• Understanding of Apprenticeships and Apprenticeship Assessment.
• Knowledge of GDPR and data protection regulations.
• Experience with online assessment platforms.
• Experience managing complex administrative processes, including scheduling and coordinating third-party availability.
• Experience handling high volumes of communication via email and telephone.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About us

The International Compliance Association (ICA) is the world’s leading regulatory and financial crime compliance community. For over 20 years, we’ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training.

We’re part of Wilmington plc, a global provider of professional education, information, and networking.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way – providing trusted data, insights and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career and development opportunities.

Whether you’re just starting out, returning to work after a break, or looking to take your next

SFM are recruiting for an Account Executive. Check it out now!

Account Executive

Location: Coventry, West Midlands, CV3 2RQ
Salary: Competitive, DOE
Contract: Permanent, Full time

Benefits:

• Competitive salary
• Contributory pension scheme
• Life cover
• Incapacity benefits
• Cash Back Medical Scheme

About the Company:

We are an innovative medical devices manufacturer of advanced wound care products, including combination products, from gelling fibres and fabrics. We deliver innovative, cost effective and quality products and solutions for the advanced wound care industry helping to improve patient care and wellbeing.

About the Role:

This is an exciting role for someone who enjoys engaging with customers, delivering excellent customer service, passionate about achieving sales. You will act as the key liaison between customers and internal teams, ensuring seamless delivery and outstanding customer experience.

To succeed in this role, you will require a minimum of 5 years’ experience in a manufacturing customer sales / commercial management, with preferably experience in the medical industry, although other sectors with specialist manufacturing environments will also be considered.

You will not come from a large corporate business but instead from a small to medium size company where you are well versed into being involved in many projects, collaborating with other teams, being hands on in making it all happen to deliver what our customers need. We need someone who learns quickly, as the role requires technical knowledge on our products and the regulatory landscape.

This is a role where you are required to be the orchestrator between several departments and where you will be the one pushing much of the action. The role requires working closely with our Head of Business Development and our Operations Team.

Duties to include:

• Respond in a timely manner to all customer communications.
• Provide order confirmations and delivery confirmations to the customers.
• Update orders management systems with order details.
• Chase customers for forecasts, assisting the Line Manager with forecast queries
• Respond to customer enquiries on invoices, order updates, quality documentation and other administrative queries
• Liaise with customers proactively on order management process, advising of any changes
• Raise customer invoices and credit notes
• Liaise with Operations department on stock allocation
• Liaise with QC to ensure all testing is completed
• Liaise with Logistics for timely order dispatch
• Send customer surveys.
• Monitor Commercial inbox and allocate emails to Business Development when required
• Provide data for KPI’s monthly
• Send samples as and when required
• Provide assistance and holiday cover to Commercial Assistant when necessary
• Ensure that orders are delivered on time and in full to customers, by working closely with production, quality control, regulatory affairs and the warehousing department.
• Deliver on key performance indicators per agreed objectives and plan, such as OTIF and customer feedback.
• Ensure that monthly reports are completed on time, in full and accurately.
• Support the customer complaints process within SFM ensuring that customer complaints are investigated, and corrective actions are implemented in a timely manner.
• Provide support to the Business Development Team in relation to onboarding new accounts
• Ensuring sample stores stock levels are maintained.
• Assist the Customer Experience and Quality Director with reporting requirements
• Support the forecast process for sales at SFM.

Key skills / abilities:

• At least 5 years’ experience in a similar role.
• The ability to learn quickly.
• Enthusiasm, and willingness to go the extra mile to ensure customers are satisfied and sales targets are met.
• Passionate about results and success.
• Previous manufacturing experience, preferably in a medical device organisation.
• Ability to focus on complex administration duties with a high level of attention to detail
• Ability to develop and uphold good working relationship and influence people both internally and externally to achieve assigned objectives.
• Able to work with minimum supervision and as part of a team.
• Excellent communication skills written and verbal, flexible attitude and capable of working to tight deadlines under pressure.
• Ideally awareness of medical device regulations, The Medical Device Directive, ISO13485, FDA QSR 21 CFR 820 etc.

Important Information:

Due to the number of applications we receive, we will only contact those candidates that we want to take forward to interview; if you do not hear from us within 4 weeks, please assume that your application has been unsuccessful on this occasion.

If you have the skills and experience we require for this role and are looking for a new challenge, please click on APPLY Today and forward an up-to-date CV and cover letter, explaining why you are a good fit for this role.

No Agencies please!

Sustainable Building Services are now recruiting for a Quality Administrator!

Quality Administrator

Location: Liverpool, L1 0AA
Salary: £27,000 per annum + £3,000 car allowance + Excellent Benefits
Contract& Hours: Full-time, Permanent – 37 hours per week, Monday to Friday
Benefits: Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD

**Must have a full UK driving license**

Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types — social, owner-occupied, and private rental homes.

As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities.

Our work directly improves the living conditions, health, comfort, and wellbeing of thousands of households each year — helping to reduce fuel poverty and address four of today’s greatest challenges: the cost of living, energy security, climate change, and public health.

The Role: Quality Administrator

We are looking for a Quality Administrator to support the delivery of our retrofit and energy efficiency projects by taking ownership of evidence population and lodgement preparation.

You’ll play a key role in liaising with contractors, site teams, and coordinators to request, collate, and prepare all documentation required for Energy Efficient Measures in line with PAS 2030:2019, PAS 2035:2019 & PAS 2035:2023, and MCS Standards.

Working closely with Retrofit Coordinators, Regional Compliance teams, and subcontractors, you’ll help ensure every submission meets our high compliance standards and contractual deadlines.

Key Responsibilities

• Collate all necessary paperwork for the installation of energy efficiency measures in accordance with PAS 2035:2019, PAS 2035:2023, and MCS requirements.
• Work closely with project Retrofit Coordinators to ensure all documentation is provided in line with contract programmes.
• Provide compliance support and guidance to regional delivery teams.
• Upload and manage documentation across designated platforms and shared locations.
• Maintain accuracy and attention to detail to ensure zero compliance failures.
• Meet all strategic partner contractual deadlines.
• Engage with sub-contractors to support compliant project delivery.
• Request client shared folder access and upload completed lodgement evidence post-project completion.
• Travel to other sites as required to provide hands-on administrative support.
• Take part in ad hoc projects or initiatives to meet evolving business needs.

About You

You’ll be someone who thrives on accuracy, organisation, and teamwork, with a proactive mindset and a genuine interest in helping projects succeed.

Essential:

• Minimum 1 year of administrative experience.
• GCSEs and above.
• Strong IT skills, particularly Excel and Outlook.
• Excellent organisational and time management skills.
• Ability to work independently or collaboratively across multiple teams.
• Confident communicator with strong attention to detail.
• Ability to plan and meet tight deadlines.
• Full UK driving licence.

Desirable:

• Experience working within a geographically dispersed team using Microsoft Teams or similar tools.
• Customer service experience.
• A basic understanding of retrofit processes and standards.

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference — one home at a time?

Apply now and help us lead the way in sustainable building and energy efficiency.

No agencies please.

Robert Doughty Consultancy are recruiting for a Planning Administrator. Check it out now!

Planning Administrator

Location: Sleaford, Lincolnshire, NG34 0RA
Salary: £26,500 per annum
Contract: Full time, Permanent

An exciting opportunity has arisen for a highly motivated Planning Administrator to join Robert Doughty Consultancy Ltd, a multidisciplinary Town Planning, Architecture and Landscape Architecture practice in Lincolnshire.

About the Planning Administrator role:

We are looking for someone who is a highly motivated team player, focused on attention to detail, with strong communication skills and excellent organisational and time management skills. The successful candidate will gain experience in a multi-disciplinary office and will have the opportunity to work with our Town Planners, Architect and Landscape Architect.

Training & Professional Development

We encourage our staff to develop their personal and professional skills. The successful candidate will have the opportunity to be directly involved in a range of schemes and will be expected to undertake continued professional development.

Qualifications & Experience

• Be proficient with Microsoft Office
• Experience of the planning system and preparation and submission of planning applications and appeals
• Able to work on your own initiative

Candidates must have excellent verbal and written English and be eligible to work in the United Kingdom.

Remuneration

We offer a competitive salary depending on experience, a comprehensive employment package, a friendly working environment and the opportunity to contribute to a growing family-run multi-disciplinary business which promotes a culture of social and healthy activity. This post will be based at our Helpringham office in Lincolnshire, but with a hybrid working policy of a minimum of 50% of working hours in our offices with suitable IT equipment supplied to work from home. Our office hours are 9am to 5.30pm Monday to Thursday and an early finish of 4.30pm on Fridays.

To Apply

If you feel you have the necessary skills and experience to be successful in this role click on ‘APPLY’ today, forwarding an up-to-date copy of your CV for consideration in the first instance by Monday 26 January 2026. Interviews will be conducted at our Helpringham office on 4 and 5 February 2026.

No agencies please.

West Midlands Metro are now recruiting for an Operations and Safety Data Administrator!

Operations and Safety Data Administrator

Location: Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £33,386 per annum + Excellent Benefits!
Contract: Full time, Permanent
Benefits: MML Pension, 25 days holiday + Bank Holidays, Free tram & NX Bus travel for you and your partner

West Midlands Metro is your gateway to an exciting career in the heart of England’s thriving West Midlands region.

We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!

With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.

Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.

As Administrator, you will provide comprehensive administrative and data management support to the Operations and Safety teams.

You will play a key role in maintaining documentation, supporting regulatory requirements, managing business systems, and helping the organisation uphold industry standards and safety practices.

In addition to this, as our Operations and Safety Data Administrator you will:

• Provide administrative support to the Operations and Safety leadership teams in line with the MML Safety Management System and relevant regulations.
• Prepare high-quality reports for weekly, monthly and quarterly Operations and Safety meetings.
• Support business-wide document control, including updates and administration reviews.
• Assist with ongoing regulatory compliance across the organisation.
• Input operational data into the LRSSB Tramway Accident and Incident Reporting (TAIR) system.
• Assist with producing punctuality and performance data using the Smartrams system.
• Support the maintenance of ISO standards including ISO9001, ISO45001 and ISO14001.
• Provide administration for local health & safety meetings and excellence workshops.
• Support the reporting process, including RIDDOR submissions.
• Manage and maintain the MML iAuditor platform.
• Raise business requisitions for Operations, Safety and Learning & Development departments.
• Administer random drugs and alcohol testing schedules.

In order to be successful in this role you must have / be:

• Experience working in an administrative role.
• Confident using databases, business systems and manipulating data into reports/documents.
• Strong knowledge of Microsoft Office 365.
• Excellent interpersonal and communication skills (written and verbal).
• High attention to detail and confidentiality when handling sensitive information.
• Ability to work collaboratively with colleagues across the organisation.
• Trustworthy, reliable, punctual and professional in appearance.

It would be great if you had / are:

• GCSEs (Grade C/4 or above) in Maths and English.
• Willingness to work towards IOSH Managing Safely qualification.
• Ability to work independently and use initiative.
• Flexibility to work hours that meet business needs.
• Willingness to contribute ideas and support continuous improvement

Why Join MML?

At Midland Metro Ltd, you’ll be part of a team committed to delivering safe, dependable transport for the region. You’ll be valued for your expertise, supported in your development, and encouraged to bring forward ideas that make a real impact.

Apply now and play a vital role in keeping the West Midlands moving.

West Midlands Metro are now recruiting for a Communications & Engagement Officer!

Communications & Engagement Officer

Location: Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £30,000 per annum + Excellent Benefits
Contract: Permanent, Full time
Benefits: MML Pension, 25 days holiday + Bank Holidays, Free tram & NX Bus travel for you and your partner

Connecting colleagues and customers across the Metro network

West Midlands Metro is your gateway to an exciting career in the heart of England’s thriving West Midlands region.

We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!

With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.

Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.

We’re now looking for a Communications & Engagement Officer to play a key role in strengthening how we engage with both colleagues and customers ensuring people feel informed, listened to and proud to be part of Metro.

This is an exciting opportunity for a confident communicator who enjoys working at the heart of a busy operation, shaping engagement activity and delivering communications that genuinely make a difference.

The Role – Communications & Engagement Officer

As Communications & Engagement Officer, you’ll own and deliver internal communications for colleagues, while also supporting external and customer engagement activity across the network.

You’ll be responsible for developing engaging content, coordinating events and forums, managing the colleague engagement platform, and supporting communications around service changes, events and operational activity.

Working closely with teams across the business, HR and external stakeholders, you’ll help create a positive, inclusive culture and ensure clear, timely and effective communication at all levels.

As our Communications & Engagement Officer, you will:

• Develop and deliver annual colleague engagement plans and initiatives.
• Create and manage internal communications, including quarterly newsletters and engagement platforms.
• Coordinate colleague engagement activities, forums, and recognition programs.
• Collaborate with HR to drive participation in satisfaction surveys.
• Plan and execute customer communication strategies for service changes, events, and engineering works.
• Produce customer-facing content across the Metro network and represent the organization with external partners and stakeholders.
• Support internal and external engagement events to ensure successful delivery.
• Provide regular performance and engagement reports with actionable recommendations.
• Gather feedback from colleagues and customers to support continuous improvement.

What We’re Looking For

Essential:

• Degree-level education or equivalent experience
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to build positive working relationships
• Ability to work independently, use initiative and manage competing priorities
• Confident in tailoring communications to different audiences
• Solution-focused mindset with a proactive, ‘can-do’ attitude
• High attention to detail and strong organisational skills
• Ability to work collaboratively and demonstrate MML values and behaviours

Desirable:

• Understanding of public transport systems
• Full, clean UK driving licence

Why Join MML?

At Midland Metro Ltd, you’ll be part of a team committed to delivering safe, dependable transport for the region. You’ll be valued for your expertise, supported in your development, and encouraged to bring forward ideas that make a real impact.

Apply now and play a vital role in keeping the West Midlands moving.

Sustainable Energy Services are now recruiting for a Customer Service Advisor!

Customer Service Advisor

Location: Skelmersdale, WN8 9TW
Salary: £27,500 per annum + Excellent Benefits!
Contract: Full time, permanent
Hours of Work: 8am – 5pm Mon – Thurs, 8am – 4.30pm Friday
Benefits: 23 holidays per year + public holidays, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!

Sustainable Energy Services is a well-known, expert in our field!

We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms!

In addition to this, as our Customer Service Advisor you will be responsible for:

• Answering and dealing with telephone and e-mail enquiries.
• Update CRM with accurate records of customer documentation.
• Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home. – Training provided and potential for retrofit advice qualification.
• Dealing with grant administration paperwork and co-ordinating with external providers.
• Meeting internal and external deadlines, and customer satisfaction reporting.
• Make outgoing calls to customers and booking of appointments.
• Managing bookings of appointments and surveys.
• Supporting in-house teams with administrative duties and documentation.

In order to be successful in this role you must have:

• A minimum of 18 months’ experience in administration / call handling, or customer service centre experience.
• The ability to efficiently organise workload and manage multiple priorities.
• A pro-active and adaptable approach.
• Proficiency in IT, particularly Outlook, Word and Excel.
• Excellent interpersonal communication skills – particularly verbal and written.
• A full UK driving license.

It would be great if you had:

• An understanding of energy efficiency grant funding schemes.
• A customer service qualification.
• Energy efficiency measures and knowledge.
• Experience in the use of CRM systems.

Our Commitment to You

We are proud to be an equal opportunities employer.

We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference one home at a time?

Apply now and help us lead the way in sustainable building and energy efficiency!

No agencies please.

Dorset Software are recruiting for an Events and Facilities Administrator. Check it out now!

Events and Facilities Administrator

Location: Poole, Dorset – Office Based
Salary: £27,000-£29,400 per annum DOE
Contract: Permanent, Full Time
Hours: 37.5 hours, week days

This is an exciting opportunity to join a leading IT services provider that places excellence, people and customers at the centre of its vision.

With offices across the country, events and activities are arranged to help maintain a happy and motivated company culture. This varied role involves preparing supplier information summaries, tracking costs, planning and smooth running of social and networking events as well as purchasing merchandise and gifts.

Working in the Operations team, there will be a mix of routine and one-off activities for employees and office set up, as well as engagements that promote the company brands at external industry and university events across the country.

This is a support role aimed at providing the best possible experience for employees, applicants, clients and prospects alike. It involves an element of travel between offices and event venues across the UK as required.

Structured training will be given, and the role requires the successful candidate to follow detailed procedures and work to precise briefs.

Events Responsibilities:

• Coordinating employee engagement activities and events including weekly sports and social activities, office lunches, drinks and other celebrations
• Assisting with the set-up of engagement activities at external sales and university events across the UK to help promote Dorset Software IT Team Services and Careers opportunities
• Making bookings on time, and at the best prices, with accurate tracking in the finance systems
• Monitoring participation of events to ensure value for money
• Researching and presenting comparison data for a wide range of venues, entertainment options, suppliers, gifts and merchandise
• Taking part in the organisation of company-wide events such as the Summer and New Year parties

Facilities Responsibilities:

• Greeting visitors, welcoming new employees and answering calls
• Setting up meeting rooms, communal areas, workstations and new offices
• Acceptance and provision of goods and services such as I.T. equipment and groceries
• Responding to cases on-demand
• Assisting with maintaining high standards in all the offices including overseeing cleaning and security

Skills and Experience:

• Enjoy working closely with others
• Good at working within the scope of structured procedures and instructions
• Excellent attention to detail, eager to work accurately and to high standards
• Proactive with strong organisation and prioritisation skills
• Experience of building supplier relationships
• Very strong verbal and written communication skills
• Minimum of 1-2 years in a customer service-based role
• Able to perform physical moving of equipment

Benefits:

• Flexible working hours
• Free parking
• Casual dress code
• Company pension scheme
• Shower and changing facilities
• Complimentary drinks, snacks and fresh fruit
• Regular subsidised sporting and social activities and events
• A healthy balance between a strong work ethic and a life outside of work
• A supportive and productive company culture and great colleagues!

About Us

Dorset Software is a leading provider of bespoke business applications, development consultancy and IT support services.

The company has a friendly working environment, offering growth for employees to fulfil their potential. We offer flexible working hours and have a great work life balance, understanding our employee’s desire to have a rewarding career and personal life.

If you think your values align, please click on APPLY and send a copy of your CV and covering letter.

No agencies please

Funeral Administrator

Location: Newmarket Road, Cambridge, CB5 8PA
Salary: £26,500K – £29K per annum, DOE
Contract: Full Time, Permanent
Hours: Mon – Fri, 9.00am – 5.00pm, with a degree of flexibility required

What we offer?

• Staff discretionary bonus scheme
• Death in service benefit
• Uniform provided
• Optional Company Pension scheme

Are you forward thinking, ambitious and organised?

We are seeking to recruit a Funeral Administrator to work with us to maintain standards and take our company forward.

Funeral Administrator – The Role:

We are looking for an experienced Administrator who excels in a Customer Service environment to come and join our friendly team in Cambridge.

You will:

• Support clients through the funeral arranging process
• Advise clients of the range of options and funeral types available
• Liaise with all stakeholders to deliver the funeral in line with client instruction
• Process funeral paperwork
• Maintain company funeral records

Although this is predominantly an office-based role, the candidate will need to be comfortable accompanying families into the Chapel of Rest.

Funeral Administrator – What we need from you:

Due to the nature of the role, it is imperative that our new Administrator has a compassionate nature with strong demonstrable customer service and communications skills.

• Excellent interpersonal skills
• Keen attention to detail
• The ability to deliver high levels of customer service
• Previous proven administrative experience
• Knowledge of Microsoft Office (Word, Publisher, Outlook etc)
• A high standard of written English
• A flexible approach to working hours
• The ability to multi-task
• Good time management to achieve daily tasks on schedule

Previous experience within the Funeral profession is desirable, however we will offer full training to the right candidate.

Please Note: It may sometimes be necessary to work at other offices and therefore a full driving licence and access to your own vehicle is required.

A bit about us

We are a family-owned business with a long and proud history of service to the community by providing a professional funeral service and supporting local charities and causes.

If you feel you have the skills to be successful within this role, apply now!

No agencies please.